Awaab’s Law Protects Tenants From Damp, Mould and Unsafe Housing
Awaab’s Law came into force in October 2025, bringing in firm, legally enforceable deadlines that require social landlords to act quickly when damp, mould or any serious housing hazard is reported. These new rules were introduced after the tragic death of Awaab Ishak, whose home had long-standing mould issues that were never properly addressed. His case exposed major failings in the social housing system and highlighted the life-threatening risks linked to poor living conditions.
The purpose of Awaab’s Law is simple: to make sure no tenant is ever left waiting, ignored or trapped in unsafe housing again. Landlords now have strict legal timeframes to investigate problems, begin essential repairs, and provide clear communication — ensuring properties are made safe quickly and residents are properly protected.
Legal Requirements
10 Days to Investigate
Social landlords must investigate all reported damp and mould hazards within 10 working days of receiving a complaint.
5 Days for Essential Repairs
If the investigation confirms a significant hazard, landlords must begin essential remedial work within 5 working days.
24 Hours for Emergency Hazards
Where a hazard presents an immediate risk to health, emergency action must be taken within 24 hours.
Written Summary Provided to Tenant
Landlords must give tenants a written outcome of the investigation and any planned works within a few working days of inspection.
Legal Accountability
Failure to investigate or act within these timeframes can trigger enforcement by the Housing Ombudsman, Regulator of Social Housing, or local authorities.
Our Response to Awaab’s Law
Comprehensive Surveys
We provide full damp & mould surveys, moisture testing and photographic reporting — meeting the legal investigation requirements within the 10-day window.
Fast Response Times
Our specialists are trained to deliver rapid remedial solutions, enabling landlords and housing providers to meet the 5-day essential repair timeframe.
Legal Compliance
We help ensure properties are safe, healthy, and fully compliant with the Awaab’s Law framework and wider housing regulations.
Expert Partnership
We work closely with housing associations, property managers and private landlords across South England, supporting them with:
- Damp & mould investigations
- Rising damp treatment
- Ventilation upgrades (PIV/DMEV)
- Condensation solutions
- Full remediation & re-plastering
- Documentation for audit and compliance
Lee & Mason did the work on our property and we found them to be very polite, professional and clean ..wouldn’t hesitate to recommend
Really found the team to be honest, upfront and very well trained in how to work in peoples homes. Great work. Regards J.
Nathan and Kris were on time, professional and got the job done as quick as possible without missing a spot. Would highly recommend.
Excellent work, professional team, left clean and tidy. Very impressed with the work.
“First class job done by two great tradesmen!”
Job well done, new damp course and replastering completed. Paul and Dean were excellent, tidy and kept me updated throughout.
Great work on a damp proof course and other bits and pieces. Arrived on time and knew exactly what to do. Leagues above the other quotes. Hope I don’t need you again but would be happy to recommend.
I was very please with the work the company has done. I had damp throughout the house so had damp-proofing including an injection of damp course. Given the extent of the job they completed the work efficiently and with minimum disruption. The workmen were always polite and very helpful. The finished work was excellent. Only time will tell if the damp problem has been sorted but the company made it they would come back to fix any issues. I have no doubt they are true to their word and would recommend them to anyone.
Booked in quickly and survey was much more in depth then expected. Felt very comfortable in our decision and was a notch above the rest.
I spoke to Jack on the phone, who was very friendly and professional. Then James performed our survey. I found James and the experience with the Home Building & Surveying Company very refreshing, compared to others I have used in the past. They were very honest in their assessment and responses, with no hidden extras, providing very valuable advice. I am, and will in the future recommend them to anyone with damp challenges.
Spoke to a very polite and friendly chap called Jack on the phone who explained all about the exterior painting they do, and I decided to have a survey. The surveyor Stuart was very knowledgeable, and I’ve decided to go ahead with them. There’s too many cowboys out there, so it’s nice to see such professionalism from a company for once.
Excellent customer service! James did a very thorough survey and identified a small breach in the tanking in the basement (not fitted by them) He was very knowledgeable and did his very best to find an ‘economical’ solution. He was very honest and I was able to conclude that at this point the cost of repair far outweighed the benefits gained. Should the situation change I would definitely use them.
Had a meeting with their surveyor Andrew yesterday 15/02/2022. I have to say he was very professional. Very happy with the quote we have been given and hoping to go ahead with the work early summer. I can’t wait to see the finished product!
The Home Building & Surveying Company were excellent in all departments – professional, reliable, well-informed. They resolved multiple residential issues with minimal fuss and would definitely use them again, though fingers crossed I shouldn’t need to!
Very happy with the work Home Building carried out at my property, very knowledge, competitive and friendly. Thanks for the hard work of your installers too they did a great job! Thanks again
“The overall improvement is brilliant and the installation team were first class!”
Great company from initial call to completion. Gave quote with no hidden extras, started and finished on time – the finished product looks great. Kris & Nathan were stars of the show, arrived on time, worked hard all day, polite and personable, cleaned up when finished, a credit to the company.
Immaculate, efficient service, it wasn’t a big deal for Luke and his team. Keep up the Good work. Highly recommended.
Good lads, grafted hard and done a good job.
Really impressed with the guys and all their effort, the building looks like new and the guttering finishes it off nicely. cheers
“Thanks to Franky, Daniel & Sonny for all their hard work. They have worked beyond expectation”
“I am very pleased with the work done from the initial survey to completion of the damp treatment. I would like to particularly commend Josh & Joe as a team they were courteous, efficient & professional in their workmanship”
Helping Landlords Meet Awaab’s Law Requirements
Awaab’s Law places clear legal responsibility on landlords to investigate and resolve damp and mould within strict timeframes. Temporary or surface fixes are no longer enough. A professional damp survey provides clear evidence of the cause, extent, and required remedial work, helping landlords demonstrate compliance, protect tenant health, and reduce the risk of enforcement action or costly claims. Taking a proactive approach ensures your property meets housing standards and remains protected long term.